Easy ITSM change with one click:
We’ve developed a tool that migrates 80 percent of all data — including all Confluence Knowledge Base entries — from Jira Service Management to KIX with the click of a button. This greatly simplifies the system migration. However, a proven migration path is by no means the only reason to switch. It supports your decision and implementation. But there are plenty of other reasons!
01Free Choice of Your Business Model
With KIX, you can run your service management the way that best suits your organization: on-premises or in a European cloud. This gives you long-term control over data, operations, and compliance requirements — regardless of which ITSM operating model Jira Service Management or other providers use.
02Your data is sacred to us
Whether you run KIX on-premises or in the cloud, your data is always securely stored on our partners’ ISO 27001-certified clouds, on your in-house servers, or with providers of your choice. If you have heightened security requirements, KIX can also be run in a C5-certified cloud. That’s what digital sovereignty is all about!
03Asset Management at No Extra Cost
With KIX, the CMDB and any number of assets (IT/non-IT) are always included, whether you manage 100 assets or 1 million. External ITAM, ITOM, and UEM solutions can be integrated via interfaces as needed.
04Highly customizable to meet individual service requirements
KIX can be flexibly tailored to your service requirements: with custom workflows, roles, permissions, and dialogs. Extensive customization using low-code and no-code approaches is possible without the need for costly developer resources. This ensures that your configurations remain update-proof, maintainable, and manageable over the long term.
05Ready for NIS2, DORA, and KRITIS
KIX provides you with the perfect foundation for meeting NIS-2, Dora, and KRITIS requirements. Standardized service processes, clear responsibilities, and comprehensive, consistent documentation ensure legal compliance. This makes ITSM the operational backbone for digital resilience and information security. Unlike Jira Service Management, KIX also supports the relevant ITIL practice, “Information Security Management,” for this purpose.
06ITIL as a Platform Principle
KIX is being developed as a comprehensive ITIL-compliant service management platform (16 practices). It therefore offers a more in-depth focus on ITSM/ESM requirements than Jira Service Management (10 practices). Compared to platforms from the agile software development space, KIX consistently focuses on comprehensive ITIL-based service management.
07Premium customer support from the manufacturer
At KIX, you'll be speaking directly with an experienced support team from the manufacturer. This means quick response times, a high level of technical expertise, and support from specialists who are closely involved with the product, its development, and your specific needs.
08Seamless Service Instead of Tool Chaos
KIX offers much more than traditional ticket management: email communication, a self-service portal, SLA management, service catalogs, maintenance planning, field service management (including an app), and a powerful, customizable Kanban board are all integrated directly into the platform.
Service Management with KIX Is This Versatile
Would you like to switch from Jira Service Management to KIX?
We would be happy to analyze your requirements and advise you on the migration process.
